We’ve Got Your Back! 🛡️

GigBridge should be a positive space where everyone feels respected and safe. If you’re experiencing issues with another user, we’re here to help sort things out.

What Counts as Inappropriate Behaviour? 🚫

Here are some examples of behaviour that warrant reporting:

• Harassment or bullying.
• Discriminatory comments or actions.
• Threatening or aggressive messages.
• Spam or scam attempts.
• False or misleading venue/performer information.
• Payment-related misconduct.

What to Do If There’s an Issue 📝

Step 1: Try Direct Communication

If you feel comfortable and safe doing so, try to resolve the issue directly with the other user. Sometimes misunderstandings can be cleared up with a respectful conversation.

Step 2: Report the Issue

If direct communication isn’t possible or hasn’t helped:

• Send an email to support@gigbridge.com.au .
• Or use our Contact Us page if you can’t access your account.
• Provide a brief description of what happened.
• Don’t worry about gathering evidence – our support team can access the necessary information.

Our Commitment to You 🤝

Confidentiality

• All reports are handled confidentially.
• We won’t share your report with the other user.
• Your privacy and safety are our top priorities.

How We Handle Reports

• We review each report carefully and fairly.
• We’ll investigate the situation promptly.
• We’ll keep you updated on our progress.
• We won’t take action without proper investigation.

Possible Actions We May Take 🎯

Depending on the severity of the situation, we might:

• Issue a warning to the user.
• Temporarily suspend profiles.
• Permanently remove accounts for serious violations.
• Restrict certain features or privileges.
• Take other appropriate actions to maintain community safety.

Remember… ✨

• You’re not alone – we’re here to help.
• Don’t feel bad about reporting issues.
• The sooner you let us know, the sooner we can help.

Need to report an issue? Send us an email, or use our Contact Us page.

We’re here to help ensure GigBridge a positive space for everyone! 🎵