Let’s Talk About Money! 💰

Found a mysterious charge? Something doesn’t look quite right? Don’t panic – and please don’t rush straight to your bank! We’re here to help sort things out quickly and painlessly.

Common Reasons for Disputes 🤔

Before raising a dispute, check if your charge might be one of these:

• It’s actually your monthly subscription payment. (They sneak up on you like a ninja!)
• A delayed charge from a previous transaction.
• Multiple charges that should have been combined into one.

The Right Way to Raise a Dispute 📝

Step 1: Double-Check Everything

Have a good look at the charge first – is it definitely unexpected? Sometimes our memory needs a little nudge!

Step 2: Please Contact Us (Not Your Bank!)

If something’s still not right, drop us a line through our Contact Us page. Include these details to help us investigate faster:

• Transaction date and time
• Amount charged
• Your bank/card issuer
• Any transaction reference numbers you can see
• A brief description of why you think there’s an issue

Step 3: Let Us Investigate

We’ll look into it and get back to you within 5 business days (not counting weekends or public holidays – even our detective hats need a rest sometimes!).

Why Not Go Straight to Your Bank? 🏦

Here’s the thing – if you go straight for a chargeback through your bank, your profile will auto-suspend upon receiving the chargeback notice. Nobody wants that! It’s much better to chat with us first – we’re quite reasonable people, and we love solving problems.

Our Promise to You ✨

We take financial matters seriously (but that doesn’t mean we can’t be friendly about it!).

We promise you we’ll always:

• Be timely…
• Investigate thoroughly…
• Keep you updated…
• Work with you to find the right solution…
• Process any required refunds quickly…

Remember, we’re here to help! The sooner you let us know about any concerns, the sooner we can sort them out together. 🤝

Need to report an issue? Head to our Contact Us page – we’re ready to help!