We’re Here to Help! 🤝

Whether you’re just getting started or need a hand with something specific, we’ve got several ways we can help you out.

Self-Service Super Powers! 📚

Knowledge Base

• Your first stop for instant answers.
• Packed with helpful guides and information.
• Can’t find what you’re looking for? Let us know! We’ll create a new article to help future explorers.

Support Sessions 🏋️

GigBridge support sessions are your bi-weekly opportunity to maximise the potential of your GigBridge profile. These interactive sessions are designed to help our community members get the most out of GigBridge’s features and functions through real-time support and collaborative learning.

• When: Every Tuesday and Thursday at 11:00 AM (GMT+10).
• Duration: 1 Hour.
• Format: Open Q&A and live demonstrations.
• Cost: Free for all GigBridge members.
• Email: support@gigbridge.com.au at least 24 hours before your preferred session so we can send you the meeting details.

Ways to Get in Touch 📞

Contact Form: For General Enquiries

• Available on our GigBridge website.
• Great for general questions and feedback.
• Simple and straightforward to use.

Email Support: For Account & Profile Issues

• Go to your email.
• Our address is support@gigbridge.com.au .
• Add your subject and issue.
• Remember to hit send.

Response Times ⏰

We aim to respond to all enquiries within 24-48 hours (excluding weekends and public holidays). Whether you call, email, or raise a ticket, we’ll do our best to help you as quickly as possible!

Pro Tips for Getting Help Faster! 💡

• Check the Knowledge Base first – you might find your answer straight away
• Include as much detail as possible in your email to support.

Remember, we’re a friendly bunch who love helping our users – so don’t be shy about reaching out! 🌟